UPCOMING TRAININGS & EVENTS

Stay up to date on ADA compliance trainings, workshops, and events designed for transportation agencies and professionals.

WEBINARS

ADA PARATRANSIT ELIGIBILITY DETERMINATION

Wednesday, October 21

9:00 am - Noon (pacific)

This training focuses on the functional ability of an individual to use fixed-route public transportation, rather than simply relying on a diagnosis, disability, medical condition, or perceived difficulty. Participants will learn how to distinguish between situations where transit use is difficult, impossible, or unsafe, and how those distinctions affect ADA paratransit eligibility.

ELIGIBILITY TRAINING FLYER

1 participant - $349

2 participants - $649

3+ participants (no limit) = $799

IMPROVING ADA COMPLAINT HANDLING & INVESTIGATIONS

Thursday, October 22

9:00 am - Noon (pacific)

Participants will learn to develop and implement effective complaint-management processes that encourage people with disabilities to communicate concerns, receive and categorize complaints, produces thorough and objective investigations, and provides agencies with useful information for identifying and correcting ADA compliance issues.

1 participant - $349

2 participants - $649

3+ participants (no limit) = $799

IN-PERSON TRAININGS

ARIZONA - ADA TRAINING SERIES

hosted by the cities of Avondale & Mesa

November 9 and 10, 2026

Strengthen your agency’s ADA compliance program with this practical, operations-focused ADA Compliance Training Series in Phoenix, Arizona. Designed specifically for public transportation professionals, these sessions will provide proven strategies for reducing compliance risks, improving service for riders with disabilities, and strengthening your agency’s overall ADA program.

The series includes four targeted trainings: Creating / Improving ADA Operating Policies, where participants will learn how to develop clear, practical policies that translate ADA requirements into everyday operating practices; Enhancing ADA Complaints Handling & Investigation, focused on improving complaint intake, documentation, investigations, responses, and corrective actions; Improving Driver ADA Training Programs, providing strategies for developing effective training that builds operator knowledge, skills, and proficiency; and Strategies for Reducing ADA-Related Complaints & Lawsuits, examining common compliance challenges and proactive approaches for identifying and correcting problems before they escalate.

This series is ideal for transit managers, supervisors, ADA coordinators, operations and training staff, risk management personnel, customer service professionals, and contractor oversight staff.

Participants will leave with practical tools, strategies, and actionable ideas they can immediately apply to strengthen ADA compliance, improve operations, and provide safer, more accessible transportation services.

ARIZONA ADA TRAINING SERIES FLYER

ADOT RTAP REIMBURSEMENT AVAILABLE

3-DAY ADA PARATRANIT ELIGIBILITY DETERMINATION WORKSHOP

Fullerton, California

January 12 - 14, 2027

Are Your Eligibility Decisions Fair, Consistent and Defensible?

ADA paratransit eligibility determination can be complicated. Staff must evaluate an individual's functional ability to use fixed-route transit—not simply their diagnosis or disability—and determine whether they can make particular trips independently and safely.

ADA Guru's practical, interactive training gives your team the tools to make those decisions with greater confidence.

THIS ISN'T JUST ANOTHER ADA LECTURE. YOU'LL WORK THROUGH REAL-WORLD ELIGIBILITY SCENARIOS.

Through interactive exercises, case studies, discussion, and practical examples, your team will learn to apply the ADA eligibility standard to real people, real disabilities, and real transit situations.

WHO SHOULD ATTEND?

ADA Coordinators • Eligibility Staff • Interviewers • Assessors • Paratransit Managers • Supervisors • Appeals Staff • Mobility Management Staff • Customer Service Managers • Transit Executives • ADA Contractors

GIVE YOUR TEAM THE CONFIDENCE TO MAKE THE RIGHT CALL.

WHAT YOU'LL LEARN

UNDERSTAND ELIGIBILITY

The three ADA eligibility categories
Unconditional vs. conditional eligibility
Functional ability vs. medical diagnosis
When disability does—and does not—result in eligibility

IMPROVE YOUR APPLICATION

Ask better functional questions
Identify missing or unnecessary information
Improve application content and interviews
Understand the appropriate role of medical documentation

MASTER DIFFICULT CASES

"Difficult" vs. "unable" vs. "unsafe"
Mobility, cognitive, sensory, and other disabilities
Environmental and architectural barriers
Distance, terrain, weather, and other travel conditions
Evaluating eligibility on a trip-by-trip basis

WHAT YOU'LL LEARN

GET PRESUMPTIVE ELIGIBILITY RIGHT

When presumptive eligibility may apply
Handling incomplete information
Avoiding unnecessary delays
Establishing consistent procedures

MAKE BETTER CONDITIONAL DECISIONS

Identify when conditional eligibility is appropriate
Establish meaningful conditions
Avoid overly broad or restrictive determinations
Document the reasoning behind the decision

HANDLE APPEALS WITH CONFIDENCE

Write stronger determination letters
Clearly explain eligibility decisions
Evaluate new information
Conduct fair and effective appeals

• • Avoid common mistakes

3-DAY ELIGIBILITY WORKSHOP FLYER

CONFERENCES & EVENTS

Meet Jess Segovia, ADA Guru, at one of these upcoming events where he is leading a conference session and/or exhibiting.

APTA EXPO

Chicago, IL

October 5 - 7, 2026

ADA Guru will be exhibiting at APTA Expo 2026. Stop by booth 3244 to get ADA compliance information, ADA Guru swag, and even take a picture with Jess Segovia, ADA Guru!

CALACT FALL CONFERENCE

Santa Rosa, CA

November 3 - 5, 2026

Join ADA guru in beautiful Sonoma County (wine country) as he leads a conference session and exhibits his trainings, operations support services, and ADA best practices. Visit HERE for details.

AzTA Golf Classic

Phoenix, Arizona

November 12, 2026

Yes, ADA Guru can golf! (and play tennis, too!). Check out his swing at the annual Arizona Transit Association Golf Classic. Visit HERE for tournament details, registration, etc.

TTA ANNUAL CONFERENCE

Fort Worth, TX

February 21 - 24, 2027

ADA Guru will be exhibiting at the 2027 Texas Transit Association conference. He'll also take a trip to world famous Bucee's! Pulled pork sandwich anyone? Visit HERE for details.