ADA COMPLIANCE TRAINING
ADA-related trainings for:
- bus operators
- van drivers
- dispatchers
- trainers
- supervisors
- managers
- elgibility professionals, etc.
TRAINING TOPICS
ADA COMPLIANCE OPERATING REQUIREMENTS
Every day, transit operators, supervisors, dispatchers, customer service representatives, maintenance personnel, and managers make decisions that can directly affect an agency's ADA compliance.
This practical training examines the ADA requirements that govern the day-to-day operation of public transit services and provides participants with the knowledge and tools they need to serve passengers with disabilities safely, respectfully, and consistently.
ENHANCING ADA OPERATING POLICIES & PROCEDURES
Strong ADA compliance starts with clear, practical, and consistently applied operating policies. This interactive training will help evaluate and strengthen ADA-related policies and procedures to support compliant, safe, and customer-focused service.
Participants will explore common policy gaps, regulatory requirements, and real-world operational challenges. involving passenger assistance, wheelchair securement, service animals, etc.
ADA PARATRANSIT ELIGIBILITY DETERMINATION
Determining eligibility for ADA Paratransit is one of the most important—and often most challenging—responsibilities of a transit agency.
This training provides eligibility determination staff, managers, and decision-makers with practical guidance for applying the ADA eligibility standards consistently, fairly, and defensibly.
The training focuses on the functional ability of an individual to use fixed-route.
IMPROVING ADA DRIVER TRAINING PROGRAMS
Providing ADA training is one thing. Providing effective ADA training that changes driver behavior, reinforces agency expectations, and improves the passenger experience is something entirely different.
This is an interactive, practical training designed for public transit professionals responsible for developing, delivering, managing, and / or evaluating ADA training for drivers and other frontline employees. Hands-on wheelchair securement strategies are also addressed.
TRAINING TOPICS
ADVANCED WHEELCHAIR SECUREMENT
No two wheelchairs are exactly alike—and not every mobility device presents an obvious securement solution.
Advanced Wheelchair Securement is a training designed for bus operators, Paratransit drivers, trainers, supervisors, and other public transit professionals who want to strengthen their wheelchair and mobility device securement knowledge.
ADA COMPLAINTS HANDLING & INVESTIGATION PROCESSES
Rider complaints are more than customer service issues.
For public transportation agencies, complaints involving riders with disabilities can identify potential ADA compliance concerns, reveal gaps in operating practices, and provide valuable information for improving service.
ADA SERVICE MONITORING & OVERSIGHT
Are your agency's ADA policies actually being followed in daily operations?
Written policies and employee training are only part of an effective ADA compliance program. Public transportation agencies must also ensure that employees and contractors consistently deliver safe, accessible, and compliant services to people with disabilities.
